In today business environment, competition is fierce and you need all the tools you can get to enable you to gain a competitive advantage. This course has direct application for complex transactions in your professional life, right through advanced negotiation skills. This skill is interrelated to perform effectively in daily job. It will share with you a set of useful tips and guidelines that will help you sharpen your practical communication and negotiation skills, setting priority across the various forms of business communication including email, phone and face to face.
By the end of this training, participants will be able to:
Supervisors, team leaders, Staff & Administration, Secretary, technical professional who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness.
The negotiation process: Principles