We all operate in an increasingly complex commercial and professional environment that requires us to negotiate on a daily basis not only with customers, clients, suppliers and contractor, but also with managers, fellow employees and colleagues within our own organization.
This training course is designed to explain the negotiation process in detail and demonstrate how to use it effectively, giving delegates the negotiation skills and strategies they need to succeed in today’s challenging commercial environment.
This course is designed to enhance awareness of key concepts relating to negotiation skills, and provide a safe environment in which to experiment, practice and receive feedback using “real play” scenarios (using video if preferred).
By the end of this training, participants will be able to:
Supervisors, team leaders, Staff & Administration, Secretary, technical professional who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness.
Preparing for Negotiation
The Negotiation Process & Strategy
Getting to YES: Negotiating Agreement Without Give in
Complex & Difficult Negotiations
Getting Past NO Principles and Tactics
Practice & Simulation of Negotiations
Post Test; Lesson Learned and Evaluation
Commitment and Action Plan