Every employee can reach higher levels of performance,
including your average and best performers. What they need is a manager who can
coach: someone who can routinely observe, assess, and interact in ways that
develop and maximize their individual effectiveness.
This highly interactive and practical training will
equip line managers, team leaders, supervisors with the necessary
interpersonal, coaching and counseling skills to address poor employee
performance and behavior, and improve their motivation and productivity.
By the end of this training course,
participants will be able to:
performance coaching sessions with their employees whenever their work
performance or behavior is not up to standard
a performance counseling interview whenever an employee's work performance
or behavior falls well below standard, or is repeatedly below standard
use the following Performance Interviewing Skills
the gaps between current and desired performance and outcomes
and challenge your best performers to greater levels of success
coaching seamlessly into daily interaction with your people
professionals including managers and team leaders who want to improve results
and get higher performance from their team.
The Manager as a Coach and Mentor
is coaching so important?
the transition from Manager to Coach.
and attributes of a good Coach.
the Coaching Model.
does coaching achieve?
the appropriate coaching style.
a coaching session.
the “GROW” model.
appropriate attitude adjustments.
the subconscious mind.
appreciation within and without.
The Coaching / Motivation Process and Skills
importance of handling change
the significance of personal and team motivation.
action orientated performance goals
your own goal setting strategy.
efficient Time management.
importance of essential Listening skills.
your ability to make decisions.
Coaching Employees for Maximum Performance
a team vision
effective positive and negative feedback
the right words for more constructive criticism
their commitment to improve
step coaching plan
Counseling Employees to Improve Performance
performance appraisals to drive improvement
constructive versus destructive communication
and documenting formal and informal verbal warnings
5 step counseling plan
safe written warning documentation