Problem Solving & Decision Making Skills Course

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1 16 - 17 Nov 2023 Please call us Register



This two-day workshop is challenging from the outset. It is a blend of Tutor-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques, backed up by excellent course notes, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems.




By the end of this training, participants will be able to:

  • To enable delegates to analyse a problem so that appropriate problem solving techniques may be applied
  • To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • To learn how to generate alternative solutions, using creative thinking and brainstorming
  • To learn the different stages of the decision making process and understand the importance of each stage in ensuring effective decisions are made
  • To enable delegates to apply problem solving and decision making models to the workplace



 Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new, improved ways of working, are the way forward for the success of organizations in the 21st century




  • Ground Rules; Objectives of Training
  • The link between problem solving and decision making
  • Being A Critical Thinker, Problem Solver and Decision Maker
  • PSDM Framework & Situation Appraisal

Critical Thinking and Creative Problem Solving Essentials

  • Recognizing business reasons for creative problem solving in the workplace
  • Creativity vs. innovation
  • Exploring the thinking process
  • Applying outcome-based thinking

The Rational Approach To Problem Solving

  • Techniques of recognizing problems
  • Information analysis
  • Difference between causes and symptoms
  • Problem and Decision analysis

Problem Analysis Supplementary Tools

  • Root cause analysis
  • The importance of the 'why' question
  • Ishikawa fishbone concept
  • Assumptions in the workplace
  • Pareto analysis
  • Creative Thinking Methods

Decision Making Supplementary Tools

  • Being decisive and principles of decision making
  • Decision analysis weighted worksheet
  • Consensus decision making
  • The decision making process

Creativity and Problem Solving

  • Lateral thinking tips
  • Creativity and its use as a business tool
  • Barriers to creativity and ways to overcome them
  • Brainstorming tips and tools
  • Six thinking hats