Competence Development Master Class for Secretaries and Administrators Course

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1 21 - 22 Dec 2023 Please call us Register



This Masterclass is designed to give trainee a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.




 By the end of this training, participants will be able to:

  • understand the skills and competencies required within current and future job roles
  • Practice competencies that can contribute to achieving individual and business objectives
  • Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
  • Enhance set of practical skills that can be used at work
  • Understand the personality skills, self and others' behavior
  • Improve self-belief and self-confidence



  • Managers
  • Supervisors
  • Employees who are involved in the design, simplification, or are end users, of procedures
  • Supervisors
  • Proffesinals



Management skills

  • Personality traits of a master performer
  • The Professional role of the senior secretary.
  • People management: When to say yes and when to say no!
  • Time management and time wasters: specific solutions to gain the title master performer
  • Contributing to your Manager’s success
  • The secret to prioritising

Handling the unique demands of your role

  • Assertiveness vs aggressiveness
  • Equity, ethics and teaching your team to trust in you
  • Continuous self-development to build your confidence
  • Questioning and listening skills
  • Protocol, etiquette and personal branding tips
  • Action Planning
  • Diary Management

Communication and Organising skills

  • Advanced interpersonal communication skills
  • Travel, conferencing and event planning tips
  • Improving personal effectiveness.
  • Boosting your credibility in the office
  • Sharing best practices with your colleagues

Being the Best vs. Being Superb

  • The truth about trust
  • Giving people what they need: Care, value and prestige
  • Does your approach match your skill

Managing your mouth

  • Understanding your natural reactions
  • Don’t say the wrong things – Reducing sarcasm

Building beter business relationships

  • Effective relationships between managers and employees
  • Keep in touch: Setting the standard for corporate communications
  • Living with silence: The fine art of shutting up
  • Managing distractions
  • The fine art of being liked: Listening and learning

Dealing with different personalities

Managing your Manager

Importance of good first impressions

Building your unique personal brand