Competence Development Master Class for Secretaries and Administrators Course
| No | Date | Location | Register |
|---|---|---|---|
| 1 | 21 - 22 Dec 2023 | Please call us | Register |
OVERVIEW
This Masterclass is designed to give trainee a better
understanding of the ‘people skills’ and ‘individual skills’ which are needed
in a business environment and which can help them develop their existing
competencies into superior skills.
OBJECTIVES
By the end of this training, participants will be able to:
- understand the skills and
competencies required within current and future job roles
- Practice competencies that
can contribute to achieving individual and business objectives
- Have an improved appreciation
of other people's needs, perspectives and objectives and how they may
support the achievements of others
- Enhance set of practical
skills that can be used at work
- Understand the personality
skills, self and others' behavior
- Improve self-belief and
self-confidence
TARGET PARTICIPANTS
- Managers
- Supervisors
- Employees who are involved
in the design, simplification, or are end users, of procedures
- Supervisors
- Proffesinals
COURSE CONTENTS
Management skills
- Personality traits of a master
performer
- The Professional role of the
senior secretary.
- People management: When to
say yes and when to say no!
- Time management and time
wasters: specific solutions to gain the title master performer
- Contributing to your
Manager’s success
- The secret to prioritising
Handling the unique
demands of your role
- Assertiveness vs
aggressiveness
- Equity, ethics and teaching
your team to trust in you
- Continuous self-development
to build your confidence
- Questioning and listening
skills
- Protocol, etiquette and
personal branding tips
- Action Planning
- Diary Management
Communication and
Organising skills
- Advanced interpersonal
communication skills
- Travel, conferencing and
event planning tips
- Improving personal
effectiveness.
- Boosting your credibility in
the office
- Sharing best practices with
your colleagues
Being the Best vs.
Being Superb
- The truth about trust
- Giving people what they
need: Care, value and prestige
- Does your approach match
your skill
Managing your mouth
- Understanding your natural
reactions
- Don’t say the wrong things –
Reducing sarcasm
Building beter
business relationships
- Effective relationships
between managers and employees
- Keep in touch: Setting the
standard for corporate communications
- Living with silence: The
fine art of shutting up
- Managing distractions
- The fine art of being liked:
Listening and learning
Dealing with
different personalities
Managing your
Manager
Importance of good
first impressions
Building your
unique personal brand