Recruitment, Behavioural Interviewing and Selection

OVERVIEW

Behavioral interviewing is an increasingly popular type of job interview, where an interviewee is asked to provide examples from their past employment of specific situations and go through how they behaved in those circumstances.  The logic is that past performance is predictive of future performance, how you behaved in the past will forecast how you will behave in the future. Behavioral interviewing is said to be the most accurate predictor of a candidate’s future performance.  Rather than simply taking a candidate's word for it that they have the skills and capabilities required for the role, in this course you will learn about the methods of interviewing allows them to prove their worth.

OBJECTIVES

By the end of this training course, participants will be able to:

• Drive better hiring decisions and collect and analyze data detailing the complete candidate—their knowledge, experience, competencies, and personal motivators.
• Build your hiring brand by providing a more engaging interviewing experience for job-seekers. Attract your candidates-of-choice and improve offer acceptance rates. 
• Lower employee turnover—as much as 30 to 50 percent.
• Accelerate time-to-productivity for new hires.
• Ensure your behavioral interviewing process is fair and legally defensible.

TARGET PARTICIPANTS

• Anyone involved in Staff Selection / Recruitment Interviewing will find this workshop valuable.

COURSE CONTENTS

Introduction to Recruitment

• What is Recruitment?
• Challenges and Trends
• Sourcing Candidates
• Requirements
• Case Study

The Interview

• Phone Interviews
• Traditional Interviews
• Situational Interviews
• Stress Interviews
• Case Study

Types of Interview Questions

• Direct Questions
• Non-Direct Questions
• Hypothetical or Situational Questions
• Behavioural Descriptive Questions
• Case Study

Avoiding Bias in Your Selection

• Expectancy Effect
• Primacy Effect
• Obtaining Bias Information
• Stereotyping
• Case Study

Recruitment and Selection Process

• The Recruitment and Selection Process
• Factors in the Hiring Process
• Cost Analysis
• Job Analysis and Position Profiles

Finding Candidates and Guidelines

• Technical Skills
• Performance Skills
• Advertising Guidelines
• Screening Resumes
• Performance Assessments

Measuring the Results

• Cost Breakdown
• Employee Quality
• Recruiter Effectiveness
• Fine Tuning
• Case Study