Problem Solving & Decision Making Skills Course
OVERVIEW
This three-day workshop is challenging from the outset. It is
a blend of Tutor-led and experiential learning. It identifies the key concepts
of creative thinking and problem solving. It gives the delegates a range of
versatile and effective techniques, backed up by excellent course notes, which
form a valuable reference source for the future. This course is ideal for those
seeking new answers to old problems, and those in search of first time
solutions to major new problems.
OBJECTIVES
By the end of this training,
participants will be able to:
- To enable delegates to
analyse a problem so that appropriate problem solving techniques may be applied
- To recognise the importance
of dealing with the cause of a problem, rather than just dealing with the
effect of a problem
- To learn how to generate
alternative solutions, using creative thinking and brainstorming
- To learn the different
stages of the decision making process and understand the importance of
each stage in ensuring effective decisions are made
- To enable delegates to apply
problem solving and decision making models to the workplace
TARGET PARTICIPANTS
Managers, supervisors, and staff responsible for the
development of new ideas and systems, and those involved in problem solving,
and making and implementing key decisions. This is an essential course for
those who believe that change, and new, improved ways of working, are the way
forward for the success of organizations in the 21st century
COURSE CONTENTS
Introduction
- Ground Rules; Objectives of
Training
- The link between problem
solving and decision making
- Being A Critical Thinker,
Problem Solver and Decision Maker
- PSDM Framework &
Situation Appraisal
Critical Thinking
and Creative Problem Solving Essentials
- Recognizing business reasons
for creative problem solving in the workplace
- Creativity vs. innovation
- Exploring the thinking
process
- Applying outcome-based
thinking
The Rational
Approach To Problem Solving
- Techniques of recognizing
problems
- Information analysis
- Difference between causes
and symptoms
- Problem and Decision
analysis
Problem Analysis
Supplementary Tools
- Root cause analysis
- The importance of the 'why'
question
- Ishikawa fishbone concept
- Assumptions in the workplace
- Pareto analysis
- Creative Thinking Methods
Decision Making
Supplementary Tools
- Being decisive and
principles of decision making
- Decision analysis weighted
worksheet
- Consensus decision making
- The decision making process
Creativity and
Problem Solving
- Lateral thinking tips
- Creativity and its use as a
business tool
- Barriers to creativity and
ways to overcome them
- Brainstorming tips and tools
- Six thinking hats