Supervisory Development Program Course
OVERVIEW
Managers or supervisors must
effectively communicate, create a positive work environment, handle different
personalities and inspire change a combination that requires a diverse
skill set to succeed. The way you handle day-to-day encounters has a long-term
impact on your team’s performance and your personal success. This program
provides an understanding of the issues for effective management and
supervision, such as proactive planning, understanding customer relations,
effective time management, proper communication and understanding human
interaction, which will help managers/supervisors understand how to
use productive leadership and management techniques.
OBJECTIVES
By the end of this
training, participants will be able to:
- Understand and develop
skills necessary for managers and supervisors
- Learn the importance of
managing with strategic thinking
- Learn how to set goals and
plan effectively and efficiently
- Develop ability to establish
a customer focus in management
- Develop positive
interpersonal techniques for better people relationships
TARGET PARTICIPANTS
- Supervisors
- Team leaders
- Managers
- Anyone who has
responsibilities to lead a team
COURSE CONTENTS
LEADERSHIP SKILLS
REQUIRED OF A SUPERVISOR
- Identification of management
and supervisory leadership skills
- Challenges supervisors face
in dynamic, changing organizations
- Identifying the life cycle
of organizations
- The importance in leadership
of a customer focus
IMPORTANCE OF GOAL
SETTING AND PLANNING MANAGEMENT FOR A SUPERVISOR
- Developing goals and
objectives that align with the company’s business plan
- Integrating goals, scope,
work structure and management planning
- Developing a concept of
planning based on standardized principles
- Using a planning process to
set planning goals and get work started
DEVELOPING PERSONAL
AND GROUP WORK IMPROVEMENT PLANS
- Encouraging innovation and
improvement as a supervisor
- Understanding interpersonal
work group dynamics
- Identification of change
processes and human change
- Dealing with people who do
not want change