This comprehensive course is designed to provide participants with a strong foundation in project management principles and prepare them for the Certified Associate in Project Management (CAPM®) and Project Management Professional (PMP®) certifications. Participants will gain knowledge of project ma
This course will show how an EIA is not just an assessment of the positive or negative impacts that a proposed project may have on the environment, but a process that identifies these potential effects and seeks to avoid, reduce, or offset any adverse effects through mitigation measures if possible.
Multiple DatesThu, Jan 09
Overview Effective leadership is built on intentional habits that drive personal growth, inspire teams, and achieve organizational success. This course explores the critical habits that distinguish excellent leaders, focusing on practical steps to develop consistent behaviors that foster strong lead
Our Upcoming Trainings
Mon, Sep 09
|Indonesia
Competence Development Master Class for Secretaries and Administrators
This Masterclass is designed to give trainees a better understanding of the ‘people skills’ and ‘individual skills’ that are needed in a business environment and which can help them develop their existing competencies into superior skills.
Time & Location
Sep 09, 2024, 8:00 AM – Sep 10, 2024, 5:00 PM
Indonesia
About The Training
OVERVIEW
This Masterclass is designed to give trainees a better understanding of the ‘people skills’ and ‘individual skills’ that are needed in a business environment and which can help them develop their existing competencies into superior skills.
OBJECTIVES
By the end of this training, participants will be able to:
- Understand the skills and competencies required within current and future job roles
- Practice competencies that can contribute to achieving individual and business objectives
- Have an improved appreciation of other people's needs, perspectives, and objectives and how they may support the achievements of others
- Enhance the set of practical skills that can be used at work
- Understand the personality skills, self and others' behavior
- Improve self-belief and self-confidence
TARGET PARTICIPANTS
- Managers
- Supervisors
- Employees who are involved in the design, and simplification, or are end users, of procedures
- Supervisors
- Professionals
COURSE CONTENTS
1. Management Skills
- Personality traits of a master performer
- The Professional Role of the Senior Secretary.
- People management: When to say yes and when to say no!
- Time management and time wasters: specific solutions to gain the title master performer
- Contributing to your Manager’s success
- The secret to prioritizing
2. Handling the Unique Demands of Your Role
- Assertiveness vs aggressiveness
- Equity, ethics, and teaching your team to trust in you
- Continuous self-development to build your confidence
- Questioning and listening skills
- Protocol, etiquette, and personal branding tips
- Action Planning
- Diary Management
3. Communication and Organizing Skills
- Advanced interpersonal communication skills
- Travel, conferencing, and event planning tips
- Improving personal effectiveness.
- Boosting your credibility in the office
- Sharing best practices with your colleagues
4. Being the Best vs. Being Superb
- The truth about trust
- Giving people what they need: Care, value, and prestige
- Does your approach match your skill
5. Managing Your Mouth
- Understanding your natural reactions
- Don’t say the wrong things – Reducing sarcasm
6. Building Better Business Relationships
- Effective relationships between managers and employees
- Keep in touch: Setting the standard for corporate communications
- Living with silence: The fine art of shutting up
- Managing distractions
- The fine art of being liked: Listening and learning
7. Dealing with Different Personalities
8. Managing Your Manager
9. Importance of Good First Impressions
10. Building Your Unique Personal Brand
