This very practical and interactive training course is designed to provide all managers, supervisors, and leaders with the necessary skills and knowledge and to prepare them for more senior responsibilities within their organizations. It is suitable for anyone working in any position in a government
This course will expose delegates to the concept that innovation and outstanding leadership go hand in hand. Delegates will learn that new ideas can inspire new products, services, and systems that can provide a distinct competitive advantage over competitors, and smart leadership brings those ideas
Our Upcoming Trainings
Tue, Nov 12
|Indonesia
Problem Solving & Decision Making Skills
This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.
Time & Location
Nov 12, 2024, 8:00 AM – Nov 13, 2024, 5:00 PM
Indonesia
About The Training
OVERVIEW
This two-day workshop is challenging from the outset. It is a blend of Tutor-led and experiential learning. It identifies the key concepts of creative thinking and problem-solving. It gives the delegates a range of versatile and effective techniques, backed up by excellent course notes, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.
OBJECTIVES
By the end of this training, participants will be able to:
- To enable delegates to analyze a problem so that appropriate problem-solving techniques may be applied
- To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
- To learn how to generate alternative solutions, using creative thinking and brainstorming
- To learn the different stages of the decision-making process and understand the importance of each stage in ensuring effective decisions are made
- To enable delegates to apply problem-solving and decision-making models to the workplace
TARGET PARTICIPANTS
Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new, improved ways of working, are the way forward for the success of organizations in the 21st century.
COURSE CONTENTS
1. Introduction
- Ground Rules; Objectives of Training
- The link between problem-solving and decision-making
- Being A Critical Thinker, Problem Solver, and Decision Maker
- PSDM Framework & Situation Appraisal
2. Critical Thinking and Creative Problem Solving Essentials
- Recognizing business reasons for creative problem-solving in the workplace
- Creativity vs. Innovation
- Exploring the thinking process
- Applying outcome-based thinking
3. The Rational Approach To Problem-Solving
- Techniques for recognizing problems
- Information analysis
- Difference between causes and symptoms
- Problem and decision analysis
4. Problem Analysis Supplementary Tools
- Root cause analysis
- The importance of the 'why' question
- Ishikawa fishbone concept
- Assumptions in the workplace
- Pareto analysis
- Creative Thinking Methods
5. Decision-Making Supplementary Tools
- Being decisive and principles of decision making
- Decision analysis weighted worksheet
- Consensus decision making
- The decision-making process
6. Creativity and Problem Solving
- Lateral thinking tips
- Creativity and its use as a business tool
- Barriers to creativity and ways to overcome them
- Brainstorming tips and tools
- Six thinking hats
