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    Treasury and Risk Management
    Multiple Dates
    Treasury and Risk Management
    Mon, Jan 13
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    Multiple Dates
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    Mon, Jan 13
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    Multiple Dates
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    Wed, Jan 15
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    Multiple Dates
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    Multiple Dates
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    Problem Solving & Decision Making Skills
    Multiple Dates
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    Wed, Jan 15
    This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.
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    Thu, Jan 16
    Overview This course is designed to provide participants with the tools and techniques needed to analyze and evaluate the multifinance business model. The course focuses on understanding the financial and operational aspects of the multifinance sector, assessing risks, and identifying growth opportu
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    Multiple Dates
    Ambidextrous Leadership
    Thu, Jan 16
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  • Credit Analysis for Commercial Vehicle & Heavy Equipment Loans
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    Multiple Dates
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    Thu, Jan 16
    In businesses involving commercial vehicles and heavy equipment, loans will often be a necessity due to a large number of operational and purchasing costs. Therefore, proper credit analysis is needed to ensure the loans made by the company will not impact the financial state of the company itself.
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    Multiple Dates
    Position & Workload Analysis
    Thu, Jan 16
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  • HR for Non HR Executives/Non HR Managers
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    Multiple Dates
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    Thu, Jan 16
    HR for Non-HR Managers course highlights the full employee lifecycle from pre-employment to post-termination and includes the main labor laws that affect the employer-employee relationship.
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    Project Management Fundamentals for Administrative Professionals
    Multiple Dates
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    Thu, Jan 16
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    Multiple Dates
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  • Team Communication
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    Multiple Dates
    Team Communication
    Fri, Jan 17
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    Effective Communication & Negotiation Skills
    Multiple Dates
    Effective Communication & Negotiation Skills
    Sat, Jan 18
    Overview In today’s professional landscape, the ability to communicate clearly and negotiate effectively is essential for success. This course is designed to equip participants with the skills to express ideas confidently, build relationships, and achieve mutually beneficial outcomes. By combining c
  • Negotiation Skills for Tele-collection
    Negotiation Skills for Tele-collection
    Multiple Dates
    Negotiation Skills for Tele-collection
    Mon, Jan 20
    This course is designed to enhance the negotiation skills of tele-collection professionals, helping them effectively engage with customers in overdue accounts, manage difficult situations, and recover payments in a way that maintains positive customer relationships. Participants will learn to balanc
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    Multiple Dates
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Our Upcoming Trainings

Problem Solving & Decision Making Skills
Problem Solving & Decision Making Skills

Wed, Jan 15

|

Indonesia

Problem Solving & Decision Making Skills

This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.

Time & Location

3 more dates

Jan 15, 2025, 7:00 PM – Jan 16, 2025, 11:00 PM

Indonesia

About The Training

OVERVIEW

This two-day workshop is challenging from the outset. It is a blend of Tutor-led and experiential learning. It identifies the key concepts of creative thinking and problem-solving. It gives the delegates a range of versatile and effective techniques, backed up by excellent course notes, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.

OBJECTIVES

By the end of this training, participants will be able to:

  • To enable delegates to analyze a problem so that appropriate problem-solving techniques may be applied
  • To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem
  • To learn how to generate alternative solutions, using creative thinking and brainstorming
  • To learn the different stages of the decision-making process and understand the importance of each stage in ensuring effective decisions are made
  • To enable delegates to apply problem-solving and decision-making models to the workplace

TARGET PARTICIPANTS

Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new, improved ways of working, are the way forward for the success of organizations in the 21st century.

COURSE CONTENTS

1. Introduction

  • Ground Rules; Objectives of Training
  • The link between problem-solving and decision-making
  • Being A Critical Thinker, Problem Solver, and Decision Maker
  • PSDM Framework & Situation Appraisal

2. Critical Thinking and Creative Problem Solving Essentials

  • Recognizing business reasons for creative problem-solving in the workplace
  • Creativity vs. Innovation
  • Exploring the thinking process
  • Applying outcome-based thinking

3. The Rational Approach To Problem-Solving

  • Techniques for recognizing problems
  • Information analysis
  • Difference between causes and symptoms
  • Problem and decision analysis

4. Problem Analysis Supplementary Tools

  • Root cause analysis
  • The importance of the 'why' question
  • Ishikawa fishbone concept
  • Assumptions in the workplace
  • Pareto analysis
  • Creative Thinking Methods

5. Decision-Making Supplementary Tools

  • Being decisive and principles of decision making
  • Decision analysis weighted worksheet
  • Consensus decision making
  • The decision-making process

6. Creativity and Problem Solving

  • Lateral thinking tips
  • Creativity and its use as a business tool
  • Barriers to creativity and ways to overcome them
  • Brainstorming tips and tools
  • Six thinking hats

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